API & Integrations
Your internal systems work well – but they’re often not used where they matter most: on site.
321-Go brings your existing tools and workflows directly to the physical location, the object in question, and the person who needs to act.
With our open API, every label becomes a smart access point:
📍 Location-aware, 🧑💼 role-based, 🔁 bidirectional.
🧠 What makes our API so powerful?
✅ Labels that understand location
Every label knows its address, building, floor, room type – even the object, shelf or device it’s attached to.
✅ Role-based access
Users only see what they’re allowed to – based on team, language, role or location.
✅ Pull and push data
Trigger actions in your existing systems (ERP, inventory, visitor management etc.) or receive data back from them – instantly.
✅ On the spot, not at the desk
Start workflows where they matter – not 2 hours later on a desktop.
🔁 How it works – typical API flows
| Use case | Action | API call | Result | ||||
|---|---|---|---|---|---|---|---|
|
🔧 Machine defect |
Scan label |
→ ERP (e.g. SAP) |
Ticket created, location + object pre-filled |
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|
🧺 Cleaning report |
Scan room label |
→ Cleaning software |
Room status updated |
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|
🛠️ Part missing |
Scan storage label |
→ Inventory system |
Reorder triggered |
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|
🧾 Visitor badge |
Scan front desk label |
→ Access control |
Code generated & logged |
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🛠️ Technical overview
✅ RESTful JSON API
✅ Authentication via token
✅ Role-based & secure
✅ Hosting: CH/EU or on-premise
✅ API documentation available
✅ Sandbox environment on request
📚 Common integration
ERP (e.g. SAP, Abacus)
Work orders, assets, HR, procurement
Real estate software (e.g. Rimo)
Facility structure, maintenance data, room plans
Custom databases / Excel workflows
Lightweight integrations via REST API
IoT, BMS, CAFM tools
Connect digital and physical layers of your building
💡 Why it matters
🚫 No media break – no double entry or rework
📍 Accurate data – with time, user, object and exact location
👥 No training required – just scan and go
💼 Make your existing systems easier to use
💰 Immediate ROI – less admin, faster resolution, better traceability
🤝 Unifying APIs – multiplying value
When 321-Go connects with your software, the result is more than a tech feature – it’s a business advantage.
It’s a real win-win-win:
for the user on site, the software provider, and the organization as a whole.
Here’s why:
🧑 Users gain instant, contextual access to your tools – without navigating menus.
🧩 Your software becomes more visible, more useful, and more appreciated.
🏢 The client gains seamless workflows and better data – with lower overhead.
🧠 The more APIs we unify, the bigger the gain for everyone involved.
🔗 Ready to connect your software to the real world?
You build or sell a software solution used in operations, maintenance or service?
Let’s talk. Connecting with 321-Go brings measurable value – for your users, your product, and your long-term growth.